Buying & Delivery
Last updated: 12 June 2023
I want you to be happy with your new art. If you have any questions, please contact me before purchasing at lucyjoinesceramics@gmail.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Payments are taken through Wix payments, Paypal or Apple Pay. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Delivery
I have placed my order; how soon will I receive my painting?
Ceramics will be packed and shipped within 1 week though often they will arrive quicker than this. In the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.
Most UK deliveries arrive within 2 days from time of shipping. I will let you know as soon as your artwork is in the post. Please allow 7 working days in total from the point of despatch.
Can I collect my artwork from your studio?
Yes, please contact me to arrange. My studio is located in Mount Hawke, Cornwall.
Is delivery included in the price?
Postage and packaging within mainland UK is included in the price unless stated otherwise. Some higher value or larger artworks will have a additional shipping cost.
Do you ship internationally?
Yes but there will be a charge for delivery. I can ship to most countries and the timeframe it will take depends on your location.
Please contact me so I can let you know how much the shipping costs will be.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit.
What about large or higher value artworks?
I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely.
Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the shipping details within each product listing. Shipping costs for large, heavy artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the sculpture the shipping cost will be billed separately after agreement.
Care and materials
All my ceramic pieces are made with a stoneware clay and fired to 1240c. Once vitrified to these high temperatures, the clay piece is incredibly strong, and all of my work can be exhibited outside. All my work can be used in the dishwasher. The gold lustre is fired in a third firing to 800c, again this is fully vitrified onto the ceramics, but I would advise to hand wash whenever possible as prolonged use in a dishwasher may start to effect the gold lustre.
I locally source my clay, from Nathaniel Dobles who part owns a clay pit just outside of St Agnes, Cornwall. I feel strongly about supporting small local businesses and being aware of my carbon footprint as the clay pit is only a ten-minute drive from my studio.
Packaging
All my packaging is plastic free, and I even use paper/recyclable parcel tape. Very occasionally I will re-use some recycled bubble wrap that I would please ask you to also re-use and recycle. I also often use recycled boxes and I double box all my ceramics to ensure safety. This can sometimes look a little over top and you will receive quite a large box for a relatively small piece like a mug, but it is worth it as I would not want any piece to break during delivery. Unfortunately, eco-packaging can often be twice the price of normal packaging, so in some cases, especially with a large piece this has to be added to the final price.
Returns
What if my ceramic piece arrives and I don't like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
What if my ceramic piece arrives damaged?
All work is carefully packed, double boxed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible, keep a photograph.
What about international returns?
At this time, I am unable to offer a refund or return on any product(s) sent outside of the UK.
I think that covers it but if you have any further questions, please contact us via the website or at lucyjoinesceramics@gmail.com before buying.